PRICES

All prices are subject to change due to the dynamic nature of our business and of the training industry.

The published prices exclude VAT. Clients and Companies must pay CITI any VAT that is chargeable on services that are provided; CITI will list the correct VAT amount on the invoice – as required by statute.

PAYMENTS

VAT is added where applicable at the prevailing standard rate.

All administration fees for cancellations are payable immediately upon receipt of the invoice.

Once a partial or full payment has been processed, over the phone or on the website by the following methods: Debit Card, Credit Card, or Bank transfer, the Client will adhere to terms and conditions, irrespective of a booking form.

It is the responsibility of the Client to ensure that the person that approved the purchase of a product, has the correct purchasing authority.

CANCELLATION OR RESCHEDULING

Re-scheduling or cancelling exams with less than 2 days’ notice prior to the start date, will result in a 100% charge of the full value of the booked, in addition to VAT.

Re-scheduling or cancelling courses or exams between 5-3 days prior to the start date, will result in a 50% charge of the full value of the booked, in addition to VAT.

REFUNDS

For Distance Selling your consumer rights entitle you to request a refund within 14 days of purchase, this cooling-off-period is subject to a fair-use policy – we track all resource usage on our learning portal.

When a refund is issued to the Client, the refund may take up to a maximum of 15 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and banking fees are non-refundable.

CHANGES TO BOOKING

Our reserves the right to change any part of a published booking; if this is caused by circumstances beyond our control. Our reserves the right to cancel or reschedule any booking and will advise the Client as soon as the change is known. We will use all reasonable endeavours to avoid changes of this nature.  For any booking that are rescheduled due to unforeseen circumstances (such as trainer sickness/ low attendance), every endeavour will be made to provide a replacement trainer or to reschedule the booking and we will offer Clients a variety of options; however, should the offered alternative not be an acceptable option for the Client, a full refund will be issued.

The booking information, including the time, date, and venue, maps and directions, will be advised upon the receipt of payment, in the form of joining instructions. Our reserves the right to change the venue, for circumstances that are beyond our control, and will advise the Client as soon as the change is known. We cannot be held liable for out of pocket expenses due to cancellations or alterations to the course venue, that are out of our control.

NON-ATTENDANCE

Non-attendance of any booking for any reason whatsoever is deemed to be a cancellation without notice and payment is due in full. In this situation the Client will not be entitled to any refund for booking that were not attended, this will be deemed as non-attendance.

BOOKING ON BEHALF OF THE CLIENT

In all cases the booker must bring these terms and conditions to the attention of Clients attending the event, if booking on their behalf. It is the booker’s responsibility to ensure that the Clients receive all the relevant information including the joining instructions, booking and venue updates and that they meet the eligibility and published prerequisite requirements.